Dealing with vulnerable customers
In today’s customer-focused environment, understanding and supporting vulnerable individuals is not just good practice; it’s a regulatory requirement. This course will equip you with the knowledge and practical skills to identify, communicate with, and support vulnerable customers with empathy and confidence.
What you will learn in this course
By the end of this course, you’ll be able to provide fair, appropriate support that meets the needs of every customer, ensuring they are treated with dignity, respect, and professionalism at all times.
